Privacy Policy

MACIEV Consulting Ltd (“MACIEV”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you visit our website, contact us or engage with our consulting services.

1. About this policy

This Privacy Policy applies when you:

• Visit the MACIEV website;
• Contact us by email or through another communication channel;
• Request information about our advisory services;
• Enter into, or discuss, a potential business relationship with us; or
• Otherwise interact with MACIEV.

“Personal information” means information about an identifiable individual or information that can reasonably be linked to an identifiable individual. The precise definition may vary under applicable law.

2. Who is responsible for your information

MACIEV Consulting Ltd is responsible for the personal information described in this Privacy Policy.

Privacy contact
MACIEV Consulting Ltd
Email: contact@maciev.com
Please include “Privacy Request” in the subject line.

3. Information we collect

Information you provide to us

When you contact MACIEV or enquire about our services, we may receive information such as:

• Your name;
• Email address and telephone number;
• Job title, employer or organisation;
• Country or general location;
• The services or engagement in which you are interested;
• Information contained in correspondence, documents or meeting requests; and
• Any other information you choose to provide.

Please avoid sending sensitive or confidential information through an initial email enquiry unless it is necessary and appropriate to do so.

Information collected automatically

When you visit the website, our systems and service providers may automatically receive limited technical and usage information, including:

• Internet Protocol address;
• Browser type and version;
• Device type and operating system;
• Referring website or source;
• Pages viewed and features used;
• Dates, times and approximate duration of visits;
• General geographic information derived from an IP address;
• Website performance and diagnostic information; and
• Cookie or similar technology identifiers.

Some of this information may be collected through Google Analytics as described below.

4. How we use personal information

We may use personal information to:

• Respond to enquiries and requests;
• Assess potential consulting or advisory engagements;
• Communicate with clients, prospective clients and professional contacts;
• Prepare proposals and administer business relationships;
• Provide and improve our services;
• Understand how visitors use the website;
• Maintain the performance, availability and security of the website;
• Detect, investigate or prevent fraud, misuse and security incidents;
• Maintain appropriate business, legal and financial records;
• Establish, exercise or defend legal rights;
• Comply with applicable laws, regulations and lawful requests; and
• Send professional updates or marketing communications where permitted by law.

You may ask us to stop sending marketing communications at any time. We may still send communications that are necessary to administer an existing business relationship.

Where applicable law requires a legal basis for processing, we rely on one or more of the following:

• Your consent;
• Steps taken at your request before entering into a contract;
• Performance of a contract;
• Compliance with a legal obligation; or
• Our legitimate interests in operating, protecting and developing our business, provided those interests are not overridden by your rights.

5. Cookies and Google Analytics

Cookies are small text files placed on a device when a website is visited. Similar technologies may also store or access information on your device.

The website may use:

• Essential technologies, which are necessary for the website to operate, remain secure or remember privacy choices; and
• Analytics technologies, which help us understand website traffic, visitor interactions and website performance.

Google Analytics

We use Google Analytics, a website analytics service provided by Google.

Google Analytics may collect information about how visitors use the website, including pages visited, interactions, session information, device and browser characteristics, approximate geographic location, referral source and cookie or device identifiers. Google uses this information to provide aggregated reports and analytics services to us.

We use this information to understand website performance and improve its content, navigation and usability. We do not intend to use Google Analytics to identify individual website visitors directly.

Google may process information on servers located outside your country. Information processed by Google is governed by its applicable terms and privacy practices. More information is available through:

• Google Privacy Policy
• How Google uses information from sites that use its services

Google Analytics will only be activated after you have consented to analytics cookies via the cookie banner shown on your first visit. You can withdraw or change your consent at any time using the “Cookie Preferences” link in the website footer.

You can also limit cookies through your browser settings or install the Google Analytics Opt-out Browser Add-on. Disabling cookies may affect certain website functions.

We do not currently use Google Analytics advertising features or analytics information for targeted advertising. If this changes, we will update this Privacy Policy and obtain consent where required.

6. When we share information

We may disclose personal information to organisations that help us operate the website or conduct our business, such as:

• Website hosting and infrastructure providers;
• Analytics providers, including Google;
• Email, communications and productivity service providers;
• Information technology and cybersecurity providers;
• Accountants, insurers, auditors, lawyers and other professional advisers;
• Contractors or consultants supporting an authorised business purpose; and
• Government authorities, regulators, courts or law-enforcement bodies where disclosure is required or permitted by law.

These providers may only receive the information reasonably necessary to perform their services. Where appropriate, we require service providers to protect information and use it only for authorised purposes.

We may also disclose information in connection with a proposed or completed corporate transaction, such as a financing, reorganisation, merger or sale, subject to appropriate confidentiality and legal safeguards.

MACIEV does not sell or rent personal information.

7. International processing and transfers

MACIEV is a Canadian-based business that may work with clients, professional advisers and service providers in other countries.

Personal information may therefore be processed or stored outside your province, territory or country, including in Canada, the United States or other jurisdictions in which our service providers operate. Information processed in another jurisdiction may be subject to that jurisdiction's laws and may be accessible to its courts, law-enforcement agencies or regulatory authorities.

Where required, we use contractual or other appropriate safeguards for international transfers of personal information.

8. Client confidentiality

Information received during a consulting engagement may be subject to contractual confidentiality obligations in addition to this Privacy Policy.

We limit access to client information to individuals and service providers who require it for an authorised business purpose. We do not disclose confidential client information except:

• As authorised by the client;
• As necessary to perform the engagement;
• To professional advisers or service providers subject to appropriate obligations; or
• Where disclosure is required or permitted by law.

9. How long we retain information

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, administer a business relationship, resolve disputes, enforce agreements and satisfy legal, regulatory, tax, accounting or reporting obligations.

Retention periods depend on factors such as the nature and sensitivity of the information, the reason it was collected, the status of the relationship and applicable legal requirements.

Google Analytics information is retained according to the retention settings configured in our Google Analytics account and Google's applicable policies.

When personal information is no longer required, we take reasonable steps to delete, anonymise or securely dispose of it.

10. How we protect information

We use reasonable administrative, technical and organisational safeguards designed to protect personal information against loss, theft, unauthorised access, disclosure, alteration or misuse.

However, no website, email service, transmission method or electronic storage system can be guaranteed to be completely secure. Information sent to us electronically is transmitted at your own risk.

11. Your privacy rights

Depending on where you live and the laws that apply, you may have the right to:

• Request access to personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of personal information;
• Withdraw consent, where processing is based on consent;
• Object to or request restriction of certain processing;
• Request a portable copy of certain information;
• Ask how we have used or disclosed your information; and
• Make a complaint to an applicable privacy or data-protection authority.

These rights may be subject to legal exceptions. For example, we may need to retain information required for legal, regulatory or contractual purposes.

To exercise a right, email contact@maciev.com with the subject line “Privacy Request”. We may need to verify your identity before completing the request.

Canadian residents may also contact the Office of the Privacy Commissioner of Canada or an applicable provincial privacy authority.

If you are located elsewhere, you may have the right to complain to the privacy or data-protection authority responsible for your jurisdiction.

12. Children's privacy

The website and our consulting services are intended for business and professional audiences. They are not directed to children, and we do not knowingly collect personal information from children through the website.

If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.

13. Third-party websites

The website may contain links to websites operated by third parties. MACIEV does not control and is not responsible for the privacy, security or content practices of those websites.

We encourage you to review the privacy policy of each external website you visit.

14. Changes to this policy

We may update this Privacy Policy as our practices, services or legal obligations change.

The revised policy will be posted on this page with a new effective date. Where a change materially affects how we use personal information, we will provide additional notice or obtain consent where required.

15. Contact us

For questions, requests or complaints concerning this Privacy Policy or MACIEV's handling of personal information, contact:

MACIEV Consulting Ltd
Email: contact@maciev.com
Subject: Privacy Request